盘沙捐迫伪剩拭识赏图稿骸悄
Regular On-board Service 客舱常规情境服务—— Boarding 登机
10 随堂测试
1、多选题：
How to greet passengers during boarding service?
A: Welcome abroad.
B: Welcome to the flight.
C: Welcome to Air China.
D: See you.
答案: Welcome abroad.;
Welcome to the flight.;
Welcome to Air China.
2、判断题：
（中译英）您的座位在机舱前部。Your seat is in the rear of the cabin.
A: 正确
B: 错误
答案: 错误
3、判断题：
客舱登机服务中，对于头等舱的旅客，需要直接引导其入座。
A: 正确
B: 错误
答案: 正确
11 随堂测验
1、多选题：
What information does FA need to get in case passengers lose their belongings?
A: Name
B: Phone number
C: Passport
D: Everything about the missing luggage
答案: Name ;
Phone number ;
Everything about the missing luggage
2、多选题：
How to comfort passengers if they get things lost?
A: I ‘m sorry to hear that.
B: We will try our best to help you.
C: Thank you very much.
D: I don’t know.
答案: I ‘m sorry to hear that. ;
We will try our best to help you.
3、多选题：
如果旅客的物品可能在飞机上遗失，可以通过哪些方式帮助其寻找？
A: 请机长联系地勤人员。
B: 机上广播。
C: 协助周边寻找。
D: 对机上旅客进行搜查。
答案: 机上广播。;
协助周边寻找。
测试一
1、单选题：
（中译英）您的座位在机舱后部。
A: Your seat is in the front of the cabin.
B: Your seat is in the rear of the cabin.
C: Your seat is in the middle of the cabin.
D: Your seat number is 28C.
答案: Your seat is in the rear of the cabin.
2、单选题：
下列物品，哪个不属于乘务员航前准备的必需品？
A: 
B: 
C: 
D: 
答案:
3、多选题：
How to inform passengers that they’ve taken the wrong seat?
A: I will see if there is any vacant seat.
B: I’m afraid you may have taken a wrong seat.
C: Welcome to the flight.
D: I’m afraid you are in the wrong seat.
答案: I’m afraid you may have taken a wrong seat.;
I’m afraid you are in the wrong seat.
4、多选题：
我国四大航空公司的英文分别是？
A: Air China
B: China Eastern
C: China Southern
D: Hainan Airlines
答案: Air China;
China Eastern;
China Southern;
Hainan Airlines
5、判断题：
A blind man can sit at the emergency exit row.
A: 正确
B: 错误
答案: 错误
6、判断题：
Passengers can exchange seats without permission.
A: 正确
B: 错误
答案: 错误
Regular On-board Service 客舱常规情境服务—— Cruising 平飞中
10 随堂测验
1、单选题：
How to reply if the passenger asks for an extra helping?
A: Well. I need to serve all the passengers first.
B: Sure. Here you are.
C: No, you can’t.
D: Definitely not.
答案: Well. I need to serve all the passengers first.
2、单选题：
How to reply if the passenger asks for vegetarian food?
A: Enjoy your meal.
B: Have you mentioned your requirement when booking?
C: Definitely not.
D: I do not know.
答案: Have you mentioned your requirement when booking?
3、多选题：
（中译英）请放下小桌板，调直座椅靠背。
A: Please return the seatback to the upright position and lower the tray table.
B: Please put down the tray table and straight up your seat back.
C: We have rice and noodles. Which do you prefer?
D: We are going to provide meal service.
答案: Please return the seatback to the upright position and lower the tray table.;
Please put down the tray table and straight up your seat back.
11 随堂测验
1、单选题：
如果需要请求乘务员帮助，应该按什么按钮？
A: 阅读灯按钮
B: 椅背调节按钮
C: 通风口按钮
D: 呼唤铃按钮
答案: 呼唤铃按钮
2、判断题：
For flight safety, do not open the luggage compartment during turbulence.
A: 正确
B: 错误
答案: 正确
3、判断题：
When the seat belt sign turns on, the lavatory can not be used.
A: 正确
B: 错误
答案: 正确
9 随堂测验
1、单选题：
How to reply if the goods the passenger orders is not available?
A: Sorry that we can’t give you any discount.
B: How would you like to pay?
C: I’m afraid that this item is currently sold out.
D: Which one do you prefer?
答案: I’m afraid that this item is currently sold out.
2、多选题：
可以通过如下渠道购买免税商品。
A: 出入境机场免税店
B: 出入境飞机上
C: 出入境航班航空公司网上预订
D: 美国各大商场
答案: 出入境机场免税店;
出入境飞机上;
出入境航班航空公司网上预订
3、多选题：
（中译英）这是找零。
A: Hello, would you like to buy some duty-free goods?
B: What can I do for you?
C: Here is your change.
D: Keep the change.
答案: Here is your change.;
Keep the change.
测试三
1、单选题：
如果需要请求乘务员帮助，应该按什么按钮？
A:
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