位绥切规惟悔冠糠拎短填墩潞
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起止时间:2020-02-24到2020-07-01
更新状态:已完结
Unit 2 Travel Unit 2 单元测验
1、 Travel happens with or without luggage, and it can be one way or __ trip.
A:around
B:round
C:back
D:odd
答案: round
2、 If you go abroad, you need your __ as one of your travel documents.
A:passport
B:money
C:insurance
D:credit card
答案: passport
3、 In customer loyalty program, customers are often given a unique ______, such as a membership card.
A:reward
B:letter
C:identifier
D:badge
答案: identifier
4、 Loyalty programs could ___.
A:largely increase investment
B:decrease the company’s fame
C:strengthen the relationship with customers
D:disturv the management
答案: strengthen the relationship with customers
5、 According to the video, English listening is influenced by__.
A:speaking speed
B:noisy environment
C:the listener’s emotion
D:the listener’s grammar
答案: speaking speed
6、 Dealing with a customer’s complaints, you should___.
A:repeat back what you are hearing to show that you have listened
B:keep on asking questions to dig out the truth
C:always stand on your company to defend its benefits
D: be very serious towards your customer
答案: repeat back what you are hearing to show that you have listened
7、 The letter to point out a mistake by the letter’s recipient is called the letter of _.
A:complaint
B:order
C:request
D:application
答案: complaint
8、 __ is/ are directly shown in the chart or graph.
A:The general tendency
B:Time periods
C:Similarities and differences
D:The future trend
答案: Time periods
9、 “Do in Rome as Romans do” means when we travel, we should__.
A:do as the local people do according to their customs, traditions and culture
B:behave as we like in a foreign place
C:do as the tourist guide suggests
D:do as we are in our hometown
答案: do as the local people do according to their customs, traditions and culture
10、 In the first paragraph of a business letter, you should introduce yourself and your ______.
A:interest on the company
B: purpose of writing this letter
C:good wish for the relationship between two companies
D:impression on the company
答案: purpose of writing this letter
11、 Before you make a complaint, ____.
A:try to expose your experience to the social media
B:try to get to know the company’s history
C:try to figure out who is in charge
D:try to show your anger
答案: try to figure out who is in charge
12、 According to the video, we can use the context, grammar and ______ to help us understand what others are talking about.
A:imagination
B:non-vocal information
C:anticipation
D:clothes
答案: non-vocal information
13、 Try to deal with customers’ complaints with a sense of _.
A:emergence
B:emergency
C:emergent
D:urgent
答案: emergency
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